This accessibility statement applies to Praxis, operated by Augmented Healthcare Ltd.
This application is run by Augmented Healthcare Ltd. We want as many people as possible to be able to use this application. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser settings
- zoom in up to 200% without the text spilling off the screen
- navigate most of the application using just a keyboard
- navigate most of the application using speech recognition software
- listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this application is
We know some parts of this application are not fully accessible:
- the voice-based consultation feature requires audio input and output, which may not be accessible to users who are deaf or hard of hearing
- live audio content during consultations does not have real-time captions
- real-time captions are not available during voice consultations (exempt content - transcripts provided afterwards)
Feedback and contact information
If you need information on this application in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email:
We will consider your request and get back to you within 10 working days.
Reporting accessibility problems with this application
We are always looking to improve the accessibility of this application. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact us at .
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this application's accessibility
Augmented Healthcare Ltd is committed to making its application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some interactive elements (buttons, navigation links and the mobile menu button) do not have a sufficiently visible focus indicator when navigated to using a keyboard. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible). We plan to fix this in a future update.
- Some form select elements do not programmatically indicate when a field is required. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). We plan to fix this in a future update.
Content that is not within the scope of the accessibility regulations
Live audio and video: The voice consultation feature involves live audio interaction with an AI simulated patient. Live audio is exempt from the accessibility regulations. However, we provide full transcripts of all consultations after they are completed.
Disproportionate burden
We are not currently claiming that any accessibility issues would be a disproportionate burden to fix.
What we are doing to improve accessibility
We are committed to improving the accessibility of Praxis. We are taking the following actions:
- conducting regular accessibility audits
- including accessibility requirements in our development process
- providing full transcripts of all voice consultations
- exploring text-based alternatives to voice consultations for users who cannot use audio features
- training our team on accessibility best practices
Preparation of this accessibility statement
This statement was prepared on 15 January 2025. It was last reviewed on 29 January 2026.
This application was last tested on 29 January 2026. The test was carried out by Augmented Healthcare Ltd.
We tested the main user journeys including:
- creating an account and signing in
- browsing scenarios and resources
- purchasing credits
- starting and completing consultations
- viewing consultation history and audits
- managing account settings