Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of Praxis, a medical education platform operated by Augmented Healthcare Ltd ("we", "us", "our"). By creating an account or using Praxis, you agree to be bound by these Terms.

Praxis provides communication skills training for healthcare professionals through AI-powered simulated patient interactions. Please read these Terms carefully before using our service.

2. Definitions

In these Terms:

• "Service" means the Praxis platform, including all features, content, and functionality
• "User", "you", "your" means any person who creates an account or uses the Service
• "Simulated Patient" means the AI-powered virtual patient used for training purposes
• "Consultation" means a training session between a User and a Simulated Patient
• "Audit" means the AI-generated performance feedback provided after a Consultation
• "Beta Trial" means the testing period during which the Service is provided on a trial basis

3. User Eligibility and Account

To use Praxis, you must:

• Be at least 18 years of age, or have access through an educational institution that has agreed to these Terms on your behalf
• Provide accurate and complete registration information
• Maintain only one account per person
• Keep your password secure and confidential
• Notify us immediately of any unauthorised use of your account

You are responsible for all activities that occur under your account.

4. Service Description

Praxis provides:

• AI-powered Simulated Patient interactions for practising clinical communication skills
• Voice-based consultations with real-time speech recognition and synthesis
• Automated performance Audits providing educational feedback on your consultations
• Session transcripts and history for review and reflection
• Educational content and resources related to clinical communication

We may update, modify, or discontinue features of the Service at any time. We will endeavour to provide reasonable notice of significant changes.

5. Important AI Disclaimer

Please understand the following about our AI-powered features:

• Simulated Patients are AI systems, not real patients. They are designed to provide realistic training scenarios but may not behave exactly as a real patient would.
• Audits are educational feedback, not clinical assessments. The AI-generated feedback is intended to support learning and should not be treated as a formal evaluation of clinical competence.
• Praxis is not a substitute for supervised clinical training. This Service supplements, but does not replace, real-world clinical experience under qualified supervision.
• AI systems may make mistakes. Simulated Patients may occasionally provide unrealistic responses, and Audits may contain inaccuracies. Use your professional judgement.
• Do not use Praxis for real patient care. This is an educational tool only. Never apply information from Praxis directly to clinical decision-making without appropriate professional oversight.

6. Acceptable Use

You agree to use Praxis only for lawful educational purposes. You must not:

• Share your account credentials with others
• Attempt to extract, reverse-engineer, or copy the AI models or training data
• Use the Service to develop competing products or services
• Misrepresent AI-generated content as human medical advice
• Upload or input any real patient data into the Service
• Use abusive, offensive, or inappropriate language during consultations
• Attempt to circumvent security measures or access restrictions
• Use automated systems or bots to access the Service

We reserve the right to suspend or terminate accounts that violate these terms.

7. Intellectual Property

Our Property: The Praxis platform, including all software, AI models, Simulated Patient scenarios, educational content, and branding, is owned by Augmented Consulting Ltd and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.

Your Data: You retain ownership of your personal data and consultation transcripts. By using the Service, you grant us a limited licence to process this data to provide and improve the Service, as described in our Privacy Policy.

Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use this feedback without restriction or compensation.

8. Data Protection

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy, available on our website, explains in detail how we collect, use, store, and protect your data.

Key points:

• You retain control over your personal data
• You may request access, correction, or deletion of your data at any time
• We use industry-standard security measures to protect your information
• Third-party service providers are bound by data processing agreements

9. Payment Terms

During the Beta Trial, you will receive a number of free credits to use the Service. Additional credits may be purchased through the portal.

Following the Beta Trial, subscription pricing will apply. We will notify you in advance of any charges and provide details of pricing, payment frequency, and subscription terms. You will have the opportunity to review and accept paid terms before any charges are made.

All payments are processed securely through our payment provider. We do not store your full payment card details.

10. Service Levels

For the production Service (post-Beta), we aim to provide:

• 99.5% uptime availability, excluding scheduled maintenance
• Advance notice of scheduled maintenance where reasonably practicable
• Response to support enquiries within 2 business days

These service levels are targets and do not constitute a guarantee. Please see Section 11 for Beta Trial-specific terms.

11. Beta Trial Terms

12. Limitation of Liability

To the maximum extent permitted by law:

• We exclude all warranties, representations, and conditions not expressly set out in these Terms
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims arising from your use of the Service shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) £100
• We accept no liability for clinical decisions made based on information from the Service

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Termination

Your Rights: You may close your account at any time through your account settings or by contacting us. Upon account closure, we will delete your personal data in accordance with our Privacy Policy and applicable data protection laws.

Our Rights: We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. We will provide notice where reasonably practicable.

Effect of Termination: Upon termination, your right to access the Service ends immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you should stop using the Service and close your account.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first if you have any concerns or complaints. We will try to resolve any issues informally before formal legal proceedings.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email:

Augmented Healthcare Ltd

Registered in England and Wales. Company No. 16336538